We're here to help you get the most out of Mini Pocket.
We reply within 1–2 business days.
Include the email or phone number on your account so we can help faster.
You can also reach us from inside the app under Profile or the POS More tab.
How do Mobile Money deposits and withdrawals work?
Deposits via MTN MoMo or Airtel Money are initiated in the app and approved on your phone — they usually reflect within a few minutes. Withdrawals back to your Mobile Money wallet typically take 24–72 hours depending on provider traffic. Mini Pocket never sees or stores your Mobile Money PIN.
What are AI credits and how does Kojo work?
Kojo is your AI money coach. New accounts get free AI credits to try Kojo. When you run out, you can top up inside the app — credits are used each time Kojo generates a plan, analysis, or report for you.
I can't sign in or I forgot my password. What do I do?
Use the password-reset option on the sign-in screen. If you signed up with Google, use the Google button. Still stuck? Email us with the email address on your account and we'll help you recover it.
A payment or deposit didn't reflect. What should I do?
First, pull to refresh the app. If the money still hasn't appeared after 30 minutes, email us with the phone number used, the amount, the approximate time, and any reference message from your provider — we'll trace and resolve it.
How do I delete my account and data?
You can delete your account any time from Profile → Edit profile → Delete account, or use our account deletion page. Deletion is permanent and removes your personal data within 30 days.